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RENTAL CONDITIONS

The rates include:

  • Unlimited mileage (unless otherwise specified)
  • Airport/railway taxes, road tax (car fee)
  • Liability insurance: maximum €7,290,000
  • Coverage (CDW) Collision Damage Waiver (see penalty table)
  • Coverage (FTP) Fire protection and anti-theft (see sanctions table)
  • Roadside assistance (only available in Italy) *
  • Shuttle service to and from airports (for more information: www.filorent.it)
  • Preparation of the vehicle
  • Registration fees
  • VAT

PENALTY/DEDUCTIBLES (maximum limit)

Car Group FilorentA/B/B1/C/D/D1F/S/S1/J/J1U/U1/U2
    
DAMAGES€ 1600€ 1600€ 1600
THEFT/FIRE€ 2200€ 2200€ 2200

Rates do not include:

  • Total elimination of penalties for damage, theft or fire (for more information on our damage policy download the damage table from our website or request it directly from our rental offices).
  • Fuel
  • Refueling service
  • Fines, extras, surcharges for additional services related to fines
  • Tolls, parking lots and any penalties or charges imposed by the authorities, entities concessionary to the circulation of the vehicle.
  • CAR PROTECTION: elimination of penalties for damage, reduction of the penalty for theft or fire of the car. Cost varies depending on the rental vehicle. (See table below). Please note that in case of theft or fire of the vehicle in Puglia, Campania, Calabria and Sicily, the coverage “Car Protection” (CP) does not completely eliminate the contractual liability of the customer who remains obliged to pay a residual variable penalty equal to:
    € 500,00 + full fuel in case of total/partial theft or fire for all car groups.

CAR PROTECTION (CP) does not include:

  • Glass and tyres;
  • Roof and/or soft;
  • Mechanical damage caused by the driver;
  • Damage during maritime transport;
  • Incorrect or impure supply;
  • Frozen fuel;
  • Underlying parts of the vehicle;
  • Locks for doors;
  • all vehicle interior parts and accessories;
  • Loss of vehicle keys;
  • Scratches from vegetation;
  • Loss of the plate;
  • Damage caused by intent or gross negligence;
  • Roadside assistance.
  • Roadside assistance/Roadside assistance: Roadside assistance in the event of an active and/or passive accident, in addition to assistance resulting from a breakdown or technical standstill of the rented vehicle (see “Roadside assistance” section).
  • Anything not expressly included.

In case of damage or as a result of theft or fire of the vehicle will be charged administrative costs of practical management, equal to € 50 , in all cases except the following:

  • The customer has signed Car Protection (CP) and the damage is related to the parts of the car covered by the aforementioned cover;
  • The damage attributable to the customer does not exceed € 50 (see the damage table for more
    information);
  • The damage is the result of an active complaint (documented by CAI and/or complaint with double signature).

EXTRA COVERAGE

CAR GROUP FILORENT A/B/B1/C/D F/F1/S/S1/J/J1 U/U2/U1
Acriss code MBAR/MDMR/MBAR/EDMR/CDMR IDMR/IDAR/SWMR/SWAR/SFMR/SFAR SVMR/SVAR/FMMR
CP- Car Protection € 18 € 18 € 18
GT- Glass &Tires € 7 € 7 € 7
Road Assistance € 3 € 3 € 3
Daily costs VAT included (max applicable 10 days).

Deposits

Filorent requires a security deposit on the customer’s credit card in order to cover any additional costs arising from the individual rental. The amount of the security deposit will be reserved on the credit card limit and not charged. If the rental is not prepaid, the full rental price will be reserved on the customer’s credit card in addition to the deposit.

minimum deposit amounts
FILORENT CAR GROUP A/B/B1/C/D/D1 F/F1/S/S1/J/J1 U/U2/U1
Acriss code NBMR/MBMR/MBAR/EDMR/CDMR/DDAR SDMR/SWMR/SWAR/SFMR/SFAR SVMR/SMMR/SVAR
DEPOSIT WITHOUT EXTRA COVERAGE € 700 € 700 € 800
DEPOSIT WITH CAR PROTECTION € 300 € 300 € 400
DEPOSIT WITH GLASS & TYRES € 700 € 700 € 800

Additional services

  • Additional drivers: € 8/ day per single driver; maximum 2. Applicable max 10 days.
  • Young driver (19-24): € 8/ day, maximum applicable 10 days.
  • Senior Driver(80-85): € 8/ day, maximum applicable 10 days.
  • Priority checkout: € 15; once the booking is confirmed, customer shall receive a form to fill out regarding privacy, along with his/her
    documents and resend via email; the rental agreement will be ready once the customer arrives for signing.
  • One way: eur 61,00
  • Out of hours: € 60 delivery / collection outside office opening hours for every houror fraction of hour, however subject to prior
    confirmation by Filorent staff. (For more information see the section “Reservations”).
  • Road Assistance: EUR 3 per day, maximum applicable 10 days.
  • Babyseat available on request: € 35
  • Upgrade car category: € 8 per day per single superior car category.
  • Wifi Box: on request € 8/day; maximum applicable 10 days In case of theft and/or loss and/or damage of the GPS, a penalty of €
    100,00 will be charged. It is understood that the customer remains obliged to issue a complete statement of the incident to be
    delivered to the car return office. In case of cable loss, windshield support loss, the charge shown in the Damage Table will be made
    for each lost item.
  • Refuelling service: € 35,00 (Normally the cars have full fuel at the time of rental and should be returned in the same state, otherwise the refuelling service will be charged in addition to the missing fuel cost).
  • Snow Chains: € 20. However, snow chains are free of charge in the periods covered by the Snow Ordinance (must be requested
    upon reserving the vehicle).
  • Change invoice header following issue: €12 per application.

ROAD ASSISTANCE

For the duration of the rental period, as agreed with Filorent, it is possible to take advantage of an assistance service at no extra cost, in case of breakdown or technical stoppage of the rented vehicle, which does not allow to safely continue the journey. The support service will not be available free of charge and additional fees will be charged for the service provided. If the breakdown or technical stoppage of the rented vehicle is caused by:

  • Incorrect or impure supply
  • Running out of fuel
  • Key breakage and/or loss
  • Puncture and/or damage to tyres
  • Battery fault attributable to the driver
  • Frozen fuel
  • For any event related to the driver

To take advantage of the Support service you must contact the phone number on the rental agreement and follow the instructions that will be provided by the operations centre, which may request you to anticipate the cost of certain services that will then be refunded, upon presentation of the relevant supporting documents. The refund request together with the supporting documents can be sent to Filorent customer service directly from the website www.filorent.it or by email to the following address: info@filorent.it .

METHODS OF PAYMENT

With the limits imposed by the specific payment instrument:

  • Major credit cards accepted: Mastercard, VISA and American Express
  • debit cards *
  • cash and cheques are not accepted

Any of the accepted cards must be presented as a guarantee upon issuing the rental agreement to
cover any costs arising from the individual rental. In the absence of a card it will not be possible to conclude the rental agreement and the delivery of
the car.
In addition, a fundamental condition for the delivery of the car is the availability on the card of a plafond sufficient to cover the amount that will be
collected/ blocked at the time of the conclusion of the rental contract.
In the case of prepaid bookings, if the customer does not have sufficient limits on the card to cover the amount that will be blocked as a deposit, or in
the presence of any other conditions impeding the rental, the car will not be delivered and the customer will not be entitled to any refund.

* Customers who choose to use a Debit card, must present a return ticket at the time of collection of the vehicle. The amount due at the beginning
of the rental is composed of the sum of the following elements:

  • Cost of rental
  • Car Protection Coverage (CP)
  • Deposit (as follows)

Customers coming from tour operators, in addition to what has been anticipated to T.O., will have to pay the following:

  • Purchase CAR PROTECTION (CP)
  • Leave a security deposit as follows:

Deposits with Debit Card

  • A/B/B1/C/D/D1/ F/S/S1/J/J1  –  € 500,00
  • U/U1/U2  –  € 500,00

Minimum and maximum rental period

The minimum rental period is 1 day (24 hours) from the moment of collection of the vehicle by the driver. Rentals of less than 24 hours will be treated as one day’s rent. The maximum duration of the rental is 30 days; after this period a new reservation will be required.

Driving license and minimum/ maximum age

The driving licence:

  •  must always be displayed in the original;
  • must be valid at the time of collection of the vehicle and with expiration after the expected return of the same;
  • must have been issued for at least one year at the time of withdrawal.
  • must not be abrasive or deteriorated to an unreadable degree;
  • does not include corrections unless authenticated by a stamp issued by the issuing authorities;
  • must not have a signature or photograph other than that of the customer;
  • for driving in Italy, all driving licences issued by a European Union country are valid; they must always be accompanied by a valid identity document;
  • licences issued in non-European countries that have signed the Vienna Convention on Road Traffic are also valid, provided that they are accompanied by certified Latin translations (if necessary) and a valid identity document;
  • for driving licences issued in countries outside the European Union and which have not signed the Vienna Convention, the customer must show, together with his licence, the international driving permit, also in regular validity;
  • In general, licenses written in non-Latin characters (Arabic, Chinese, Japanese, Cyrillic, etc…) must be translated into Latin characters by the Embassy or Consulate;
  • military licenses, photocopies of the license will not be accepted under any circumstances,
  • substitute statements (agencies, etc.).

However, provisional driving licenses issued by the police headquarters, valid on the date of collection of the vehicle, bearing the driver’s photo and authorized by a police officer, are accepted.
Minimum age: 25 years, at no extra cost, for the rental of all groups of cars. However, drivers between the ages of 19 and 24 are allowed to rent vehicles in groups A/B/B1/C/D, upon payment of the supplement for young drivers.
• Maximum age: 79 years (completed). Drivers between the ages of 80 and 85 are allowed to rent vehicles of groups A/B/B1/C/D, subject to payment of the Senior Driver fee.

CIRCULATION LIMITS

  • Vehicles can be driven within the member countries of the European community in addition to United Kingdom, Switzerland, Lichtenstein, Vatican City, San Marino, Andorra and Principality of Monaco.
  • Vehicles may not circulate in all non-EU countries and in Estonia, Latvia, Lithuania.

Fines, non-payment of motorway tolls and parking tickets.
The customer will be notified of all contraventions and infringements of the Road Code as well as missedpayments of motorway tolls and/ or
parking tickets occurred during the rental period. In addition, the customer will be charged a handling fee directly on the credit card of € 50 for
each individual fine and/or non-payment highway toll and/or parking ticket.

For more information contact the fines office at the following e-mail address: info@filorent.it or send a registered mail to cfcar@pec.it

One way rentals

For rentals starting at an office and ending at a different office € 61,00 for all car groups.

Reservations

Any booking can be cancelled within 24 hours of the date and time of collection at no cost. The vehicle is guaranteed for 2 hours after the scheduled pick-up time, but in any case no later than the office closing time (plus one hour in case of bookings with extra “overtime” included).
In case it is not possible to make the security lock on the customer’s card for any reason, the rental will not be possible and the reservation will be cancelled. Any changes requested by the Customer regarding the rental are subject to availability and must be agreed with the Filorent Booking Office by writing to info@filorent.it

Reservations are accepted according to the car group selected by the customer. Vehicle assignment will be subject to availability. In case of unavailability of the vehicles of the car group booked by the customer, Filorent reserves the right to replace it with a similar category or higher free of charge. The remaining liability and the security deposit will be those of the car group actually delivered. In case of absolute unavailability, the only obligation of Filorent will be to return to the customer what collected up to that time. Any refund requests must be sent to info@filorent.it. Refunds will be made by crediting the card used to pay for the rental.

Airport Offices: In the event of an air flight delay (if the flight number and airline name were provided at the time of booking), Filorent will wait for the customer to pick up the vehicle until the new estimated time of arrival of the flight + 45 minutes, but in any case no later than the closing time of the office (plus an hour in case of reservations with extra “overtime” included). After this time the reservation will be considered as “No Show” and will be cancelled.

All costs are expressed with 22% VAT included.
Unused rental days are non-refundable.

For anything not expressly provided for in this document, the General Conditions and Rental Details apply.